Terms and Conditions

/Terms and Conditions
Terms and Conditions 2022-06-15T19:04:26+00:00

Single Day Tours Terms and Conditions

Customized and Private Tours: All tours can easily be customized and/or made private. Please contact us for details and pricing.

Tour Price Includes: Guest pick up and drop off, transportation and Tour Guide, and all applicable fees unless otherwise stated.  A 1.5% service fee will be added to all transactions made through the America’s Hub World Tours, Oregon Tour Experts, and Eugene Hub Tours websites.

Not Included in Price: Tour Guide gratuity and lunch. You will have an opportunity to purchase lunch and/or snacks along the way.

Requirements: Tours require a 4-person minimum for confirmation. Please contact us for current tour times and availability.

Payment: Reservations can be made online or by phone with a credit or debit card. Payment will be processed immediately to secure your reservation. Payment on the day of pick up will not guarantee your reservation. Cash payments will be accepted at the time of the tour.

Reservations: All reservations are final at the time of booking. We recommend two weeks in advance for reservations, especially during our high-volume seasons. If you are scheduling a tour without prior reservations, please call to confirm departure and availability.

Cancellation Policy: If you cancel at least 7 days in advance of the scheduled departure, there is no cancellation fee.  If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50 percent cancellation fee.  If you cancel within 2 days of the scheduled departure, there is a 100 percent cancellation fee.

Other Entities: Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) will not be held responsible for cancellations, changes to services/fees/price, conduct, of quality of goods and services for entities that operate under any name other than OTE including, but not limited to: vendors, tour operators, vineyards and wineries, event staff, hotels, transportation companies, restaurants, and entertainers.

Weather: Unless otherwise noted and specified all services are planned to operate regardless of the weather. In the event of an “Act of God” and weather presents a safety issue OTE & AHWT will offer other tours to consider. There will be no reimbursements, full or partial, for inclement weather experienced during any service provided. It is the responsibility of the guests to be prepared for predicted weather and dress accordingly.

Conduct: OTE and AHWT assumes no responsibility for the conduct of individuals other than its guides/employees/officers.

Indemnify: Except as otherwise prohibited by law each party shall indemnify and hold the other party harmless from all claims, actions, suits, losses, and expenses of any nature for its employees or subcontractors, breach of their agreement, negligence, or intentional misconduct.

Insurance: Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT), will ensure all tour operators and bus companies provide insurance coverage for all vehicles utilized while providing services.

Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice.

No smoking or consumption of alcohol or intoxicating drugs is allowed in vehicles. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) is not responsible for articles left in vehicles. A $200 minimum damage/cleaning fee resulting from customer misuse will be automatically charged. All passengers are responsible and liable for their actions while in vehicles; neither the driver nor the company is responsible or liable for any injury or damage caused by, or as a result of any customer actions. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) is not in control of traffic, and therefore takes no responsibility for time delays due to traffic.

For the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is cancelled, you will not be entitled to a refund.

The State of Oregon requires all parents with children requiring car seats to use them. Minor-age passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the maximum weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND weigh at least twenty pounds. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) does not supply car seats; if you did not bring one, your hotel may be able to recommend rental locations, and some locations will deliver to hotels.

For more information regarding the many other tours we offer please visit us at: https://oregontourexperts.com

Multi-day Tours Terms & Conditions

Customized and Private Tours: All tours can easily be customized and/or made private. Please contact us for details and pricing.

Tour Price Includes: Guest pick up and drop off, transportation and Tour Guide, and all applicable fees unless otherwise stated.  A 1.5% service fee will be added to all transactions made through the America’s Hub World Tours, Oregon Tour Experts, and Eugene Hub Tours websites.

Not Included in Price: Tour Guide gratuity and lunch. You will have an opportunity to purchase lunch and/or snacks along the way.

Requirements: Tours require a  minimum number of guests for confirmation. Please contact us for current tour times and availability.

Payment: Reservations can be made online or by phone with a credit or debit card. Payment will be processed immediately to secure your reservation. Payment on the day of pick up will not guarantee your reservation. Cash payments will be accepted at the time of the tour.

Reservations: All reservations are final at the time of booking. We recommend two weeks in advance for reservations, especially during our high-volume seasons. If you are scheduling a tour without prior reservations, please call to confirm departure and availability.

Cancellation, Refunds and Changes: The guest may cancel the services at any time, but will be required to pay the applicable cancellation charges up to the maximum shown below:

  • 61-90 days prior to event 75% refund of final total tour/package cost
  • 31-60 days prior to event 50% refund of final total tour/ package cost
  • 30 days or less prior to departure 10% refund of final total tour/package cost

Cancelled reservations may be re-booked subject to availability.

Other Entities: Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) will not be held responsible for cancellations, changes to services/fees/price, conduct, of quality of goods and services for entities that operate under any name other than OTE including, but not limited to: vendors, tour operators, vineyards and wineries, event staff, hotels, transportation companies, restaurants, and entertainers.

Weather: Unless otherwise noted and specified all services are planned to operate regardless of the weather. In the event of an “Act of God” and weather presents a safety issue OTE & AHWT will offer other tours to consider. There will be no reimbursements, full or partial, for inclement weather experienced during any service provided. It is the responsibility of the guests to be prepared for predicted weather and dress accordingly.

Conduct: OTE and AHWT assumes no responsibility for the conduct of individuals other than its guides/employees/officers.

Indemnify: Except as otherwise prohibited by law each party shall indemnify and hold the other party harmless from all claims, actions, suits, losses, and expenses of any nature for its employees or subcontractors, breach of their agreement, negligence, or intentional misconduct.

Insurance: Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT), will ensure all tour operators and bus companies provide insurance coverage for all vehicles utilized while providing services.

Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice.

No smoking or consumption of alcohol or intoxicating drugs is allowed in vehicles. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) is not responsible for articles left in vehicles. A $200 minimum damage/cleaning fee resulting from customer misuse will be automatically charged. All passengers are responsible and liable for their actions while in vehicles; neither the driver nor the company is responsible or liable for any injury or damage caused by, or as a result of any customer actions. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) is not in control of traffic, and therefore takes no responsibility for time delays due to traffic.

For the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is cancelled, you will not be entitled to a refund.

The State of Oregon requires all parents with children requiring car seats to use them. Minor-age passengers must be restrained in approved child safety seats until they weigh forty pounds or reach the maximum weight limit for the car seat in use. Infants must ride rear-facing until they reach both one year of age AND weigh at least twenty pounds. Oregon Tour Experts (OTE)  and America’s Hub World Tours (AHWT) does not supply car seats; if you did not bring one, your hotel may be able to recommend rental locations, and some locations will deliver to hotels.

For more information regarding the many other tours we offer please visit us at: https://oregontourexperts.com